IT Specialist Technical Support; Entry Level

Mon-Fri, regular business hours (typically 8-5) - occasional off-hours support as needed for on-call schedule rotation

• We are seeking a hands‑on IT Deskside Support Technician (Contingent Worker) to provide technical support for onsite and remote users. This role focuses on end‑user computing support, hardware and peripheral troubleshooting, and timely issue resolution in an enterprise environment. The technician will support multiple office locations within the same city, as well as users who work remotely. This role will work closely with centralized global IT support teams.

• A proactive, problem‑solving attitude
• An attitude of continuous improvement
• A customer‑service oriented approach

• Provide onsite deskside support for computer equipment and related peripherals
• Provide remote technical support for offsite users using approved remote support tools
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support device deployment, refresh, replacement, and return activities
• Assist with conference room and workplace technology support
• Document incidents, requests, and resolutions clearly within an enterprise IT service management system
• Coordinate with centralized operations and infrastructure teams for incident escalation and follow‑up
• Support basic IT asset handling activities, including inventory tracking
• Additional IT‑related work as required

• Experience in IT deskside and/or remote support
• Hands‑on experience troubleshooting end‑user computing technologies
• Familiarity with IT support processes and ticketing systems
• Strong customer service and communication skills
• Ability to work independently in a structured support environment while following established processes and direction

• Experience supporting users in a manufacturing, lab, or regulated site environment
• Familiarity with enterprise identity and access management platforms
• Experience supporting conference room or workplace technology

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working in non‑desk environments (e.g., under desks, behind displays, equipment rooms)
• Ability to travel between two office locations within the same city (approximately 7 miles apart)
• Must comply with site safety requirements, including the use of required personal protective equipment (PPE) such as safety‑toe footwear.
• Onsite presence required, with regular interaction with remote users

• This role may participate in an after‑hours on‑call rotation to support business needs. Access to systems and facilities will be provisioned in accordance with standard contingent worker onboarding and security processes.