AV Installer & Classroom Technician

AV Installer & Classroom Technician

Location: US-UT-Logan

Come join our Education Technology (EdTech) team as an Audio Video (AV) Installer & Classroom Technician (Technical Coordinator SR) at Utah State University! This is a fully in-person position based in Logan, Utah and plays an important role in maintaining the consistency, reliability, and sustainability of classroom technology and AV environments at Utah State University.

Our AV/Classroom Technician supports day-to-day operations related to classroom technology and AV installations and advanced troubleshooting. This role performs hands‑on installation work, contributes to Tier 3 classroom support, and coordinates with campus partners to resolve escalated AV issues. Hours are primarily between 8:00 – 5:00 PM but may include occasional adjustments to this schedule, including evening or weekend hours as needed by projects and when classrooms are more available.

We will be filling the role in a Technical Coordinator Senior level. Non‑exempt positions such as this are eligible for excellent benefits including: 13 paid holidays, 12 days of paid leave, 12 days of sick leave per year, 50% tuition reduction for employees and dependents, competitive health benefits packages, and a generous contribution into your retirement. View more information here: https://(Use the "Apply for this Job" box below)..pdf

• Perform hands‑on installation of AV and learning space technologies in classrooms, conference rooms, departmental spaces, event spaces, and other environments, including displays, projectors, audio systems, cameras, microphones, control systems, racks, and related hardware – primarily on the Logan campus.
• Ensure installations align with established technology standards, accessibility requirements, and safety guidelines.
• Test, validate, and commission systems to confirm functionality and readiness before turnover.
• Collaborate with statewide partners on installation projects as needed, particularly in support of large or complex initiatives, which may include occasional travel.
• Coordinate with the team to ensure rooms have accurate, up-to-date line drawings and supporting documentation.
• Track changes to classroom and AV technology over time to support lifecycle planning, troubleshooting, and future upgrades.
• Coordinate inventory tracking with the team.

• Be the primary support resource for classroom technology issues escalated from campus partners, including the CIDI Support team, providing high‑quality customer service and timely responses.
• Coordinate diagnosis, resolution, and follow‑up for complex, recurring, or high-impact AV issues.
• Document resolutions, known issues, and recommended fixes to improve long-term support efficiency both internally and with external partners.
• Assist with vendor coordination for warranty repairs, replacements, or advanced troubleshooting as needed.

• Provide training and guidance to EdTech student employees on classroom technologies, installations, and troubleshooting practices.
• Provide training to CIDI Support staff and other campus partners as needed.
• Provide limited end‑user or departmental training as needed following new installations or major upgrades.

• Participate in ongoing professional development to stay current with instructional technology, AV systems, installation practices, accessibility standards, and emerging technologies.
• Attend training sessions, workshops, conferences, or vendor‑provided training as supported by the department.
• Pursue relevant certifications or skill‑development opportunities aligned with role responsibilities and team goals.

Additional responsibilities as delegated by management.

• Associate degree plus four years of experience; or a bachelor’s degree plus two years of experience; or an equivalent combination of education plus experience is required.
• Experience performing hands‑on AV installations and troubleshooting.
• Demonstrated exceptional interpersonal, organizational, and communication skills…