IT Client Services

TTM Technologies, Inc.

- Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM’s time‑critical, one‑stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end‑user problems
• Identify, evaluate and solve end‑user workstation problems
• Support and train end‑users in a wide range of software applications
• As needed; read, understand and apply complex technical information
• Contacts third‑party vendors for warranty service repair
• Maintains punctual and predictable attendance
• Assist site with after‑hours support needs
• Member of on‑call after‑hours rotation for supporting all sites
• Ability to work with minimal supervision, while communicating with site administration and other team members
• Work closely to learn and share technical skills with other team members
• Good communication skills
• Able to lead medium sized projects and contribute solutions to knowledge base
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity and respect for a diverse population
• Mentor junior level technicians with technical training
• Dedicated customer service skills
• Active and supporting team member with eager, can‑do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Ability to install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Ability to quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop, and other remote access applications
• Must excel in an environment where exceeding customer expectations is the key objective
• Strong reading, documentation and basic math skills required
• Provide technical software, hardware and network problem resolution
• Perform question/problem diagnosis and guiding users through step‑by‑step solutions
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and Internet connection problems
• Clearly communicate technical solutions to end‑users in a user‑friendly, professional manner
• Provide one‑on‑one end‑user training as needed
• Escalate more complex end‑user problems to the appropriate infrastructure team members
• Provides one‑on‑one end‑user problem resolution over the phone for company approved Personal Computer (PC) software
• Assists in creating materials for end‑user frequently asked questions (FAQs)
• Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
• Orders, delivers, tags, sets up, and assists in the configuration of end‑user PC desktop hardware, software and peripherals
• Diagnose and resolve end‑user network or local printer problems, PC hardware problems, e‑mail, Internet, and network access problems
• Coordinates timely repair of PC computer equipment covered by third‑party vendor maintenance agreements
• Performs desktop hardware repair for PC equipment and peripherals not covered by third‑party vendor maintenance agreements
• Helps install local area network cabling systems and equipment such as network interface cards, servers and switches

• Basic knowledge of current desktop and laptop operating systems and hardware
• Can install Microsoft Office and other desktop applications
• Able to follow established troubleshooting and other process documentation
• Good communications skills
• Can relay technical information in a manner the customer will understand
• Strong reading, documentation and basic math skills required

Ability to work with minimal supervision, while…