AV Installer & Classroom Technician

Overview

Come join our Education Technology (EdTech) team as an Audio Video (AV) Installer & Classroom Technician (Technical Coordinator SR) at Utah State University! This is a fully in-person position based in Logan, Utah and plays an important role in maintaining the consistency, reliability, and sustainability of classroom technology and AV environments at Utah State University. Our AV/Classroom Technician supports day-to-day operations related to classroom technology and AV installations and advanced troubleshooting.

This role performs hands-on installation work, contributes to Tier 3 classroom support, and coordinates with campus partners to resolve escalated AV issues. Hours are primarily between 8:00 - 5:00 PM but will include occasional adjustments to this schedule, including evening or weekend hours as needed by projects and when classrooms are more available. We will be filling the role in a Technical Coordinator Senior level.

Non-exempt positions such as this are eligible for excellent benefits including: 13 paid holidays, earn 12 days of paid leave and 12 days of sick leave per year, 50% tuition reduction for employees and dependents, competitive health benefits packages, and a generous contribution into your retirement. View more information here: https://(Use the "Apply for this Job" box below)..pdf

Responsibilities

AV and Learning Space Installation (70%)

* Perform hands-on installation of AV and learning space technologies in classrooms, conference rooms, departmental spaces, event spaces, and other environments, including displays, projectors, audio systems, cameras, microphones, control systems, racks, and related hardware - primarily on the Logan campus.

* Ensure installations align with established technology standards, accessibility requirements, and safety guidelines.

* Test, validate, and commission systems to confirm functionality and readiness before turnover.

* Collaborate with statewide partners on installation projects as needed, particularly in support of large or complex initiatives, which may include occasional travel.

* Coordinate with the team to ensure rooms have accurate, up-to-date line drawings and supporting documentation.

* Track changes to classroom and AV technology over time to support lifecycle planning, troubleshooting, and future upgrades.

* Coordinate inventory tracking with the team.

Support Management (15%)

* Be the primary support resource for classroom technology issues escalated from campus partners, including the CIDI Support team, providing high quality customer service and timely responses.

* Coordinate diagnosis, resolution, and follow-up for complex, recurring, or high-impact AV issues.

* Document resolutions, known issues, and recommended fixes to improve long-term support efficiency both internally and with external partners.

* Assist with vendor coordination for warranty repairs, replacements, or advanced troubleshooting as needed.

Training and Knowledge Sharing (5%)

* Provide training and guidance to EdTech student employees on classroom technologies, installations, and troubleshooting practices.

* Provide training to CIDI Support staff and other campus partners as needed.

* Provide limited end-user or departmental training as needed following new installations or major upgrades.

Professional Development (5%)

* Participate in ongoing professional development to stay current with instructional technology, AV systems, installation practices, accessibility standards, and emerging technologies.

* Attend training sessions, workshops, conferences, or vendor-provided training as supported by the department.

* Pursue relevant certifications or skill development opportunities aligned with role responsibilities and team goals.

Other duties as assigned (5%)

Qualifications

Minimum Qualifications:

* Associate degree plus four years of experience; or a bachelor's degree plus two years of experience; or an equivalent combination of education plus experience is required.

* Experience performing hands on AV installations and troubleshooting.

* Demonstrated exceptional interpersonal, organizational, and communication skills (verbal and written).

* Strong attention to detail and follow-through.

* Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with minimal supervision.

Preferred Qualifications:

* Bachelor's degree in a technical field.

* Experience with construction and power tools.

* Experience with AV control and core systems (e.g., Crestron).

* Experience with logic programming related to AV control systems or similar technologies.

* Demonstrated track record of strong customer service, training, and technology support.

* Knowledge of USU policies and procedures.

Knowledge, Skills, and Abilities:

* Knowledge of videoconferencing, networks, and AV equipment (cameras, projectors, audio systems, etc.).

* Ability to find creative and novel approaches to problems.

* Skilled at…