Desktop Support Technician

Overview

Fox Pest Control was founded in 2012 and has experienced dramatic growth, including recognition on the INC 5000 list for two consecutive years and the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across 15 states, Fox emphasizes core values and a mission to develop confident leaders and empower individuals to provide strong, outstanding service. We are committed to building lasting relationships with employees, customers, and community members, focusing on RELATIONSHIPS FIRST and SERVICE ALWAYS.

Job Description

The Desktop Support Technician provides advanced in-person end user support for Fox Pest Control employees, serving as a point of escalation from the helpdesk. This role delivers hands-on technical support across Fox's hardware, software, and physical workspace environments, with a focus on timely resolution and clear communication throughout the lifecycle of each request.

Responsibilities

• Primarily support end users in-office, with secondary support for remote users as needed.
• Resolve escalated end user issues across Fox's business applications.
• Coordinate hardware lifecycle activities, including asset tracking, inventory, and equipment requests.
• Execute onboarding and offboarding procedures.
• Conduct routine software, license, and user audits.
• Provide support for AV and conference room technology.
• Support end user connectivity, access, and licensing requests.
• Train end users and maintain knowledge base documentation.
• Maintain clear, consistent communication with end users throughout each request.

Qualifications

What We Are Looking For:

• 2+ years of end user technical support experience.
• Strong communication and customer service skills.
• Strong understanding of computer hardware and mobile device support.
• Working knowledge of Windows, macOS, and common business applications.
• Familiarity with user account, access, and license management.
• Ability to manage multiple requests and prioritize effectively.
• Experience with ticketing systems and knowledge base documentation.
• High school diploma or equivalent; relevant certifications (CompTIA A+, Network+, or similar) a plus.

• Preferred
  
  Skills:
• Prior experience in a Level 2 or escalation support role
• Experience supporting a distributed or field-based workforce
• Familiarity with Microsoft 365, Salesforce, and CRM platforms

• Physical Requirements:
• Ability to lift and move equipment up to 50lbs.
• Ability to sit, stand, and work at a computer for extended periods.
• Occasional bending, kneeling, or reaching to install or service equipment.
• Reliable on-site presence for hardware, AV, and workspace support.

• What We Offer:
• Pay Range $24 - $28 per hour
• Health Benefit Package:
  First day of the month following 60 days of employment
• PTO:
  After 90 days of employment
• 401K
• Career Development
• Training - Paid, hands-on learning opportunities

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.