Director of Information Technology, Cloud Operations & Security

Director Of Information Technology, Cloud Operations & Security

The Director of Information Technology, Cloud Operations & Security is responsible for providing strategic leadership and operational oversight for Journal Technologies' Information Technology, Cloud Operations, and Cybersecurity organizations.

Reporting directly to the Chief Executive Officer and serving as a member of the Executive Leadership Team, the Director is responsible for ensuring these organizations operate securely, efficiently, and profitably while supporting the company's strategic objectives and continued growth.

The Director leads established organizations comprised of managers and technical professionals responsible for internal technology services, enterprise business systems, customer cloud hosting operations, and cybersecurity. This role provides strategic direction, develops organizational capability, manages financial performance, and ensures operational excellence across all technology operations outside of Product Engineering.

The Director partners closely with Product, Customer Experience, Professional Services, Sales, Finance, and Human Resources to ensure technology capabilities enable the business, support customers, and protect the company.

Primary Responsibilities

• Serve as the executive leader responsible for the Information Technology, Cloud Operations, and Cybersecurity organizations.
• Develop and execute strategies that align technology operations with Journal Technologies' business objectives.
• Lead, mentor, and develop managers responsible for each functional area while building a culture of accountability, collaboration, operational excellence, and continuous improvement.
• Establish organizational priorities, performance objectives, succession plans, and leadership development initiatives.
• Serve as a trusted advisor to the Executive Leadership Team on technology strategy, operational performance, cybersecurity, business risk, and technology investments.

Provide executive leadership for Journal Technologies' managed cloud hosting business.

Responsibilities:

• Develop and execute the company's cloud operations strategy.
• Standardize customer-hosted environments to improve scalability, consistency, automation, and operational efficiency.
• Establish cloud architecture standards, operational procedures, and governance across all hosted customer environments.
• Optimize AWS infrastructure utilization, capacity planning, performance, resilience, and cloud consumption.
• Ensure customer environments consistently meet established service-level objectives for availability, security, disaster recovery, and business continuity.
• Monitor and improve the profitability of cloud hosting services through effective financial management, cost optimization, and operational efficiency.
• Partner with Product and Sales to develop hosting service offerings, pricing strategies, and commercial models that support profitable growth.
• Support sales opportunities by providing technical guidance, cloud architecture recommendations, hosting estimates, and commercial input.
• Develop operational reporting that provides visibility into cloud performance, customer profitability, utilization, service quality, and operational metrics.

Provide executive leadership for the company's Information Technology organization.

Responsibilities:

• Develop and execute the enterprise Information Technology strategy.
• Oversee internal technology infrastructure, including networking, identity and access management, collaboration platforms, end-user computing, hardware lifecycle management, and technology support services.
• Lead the strategy, implementation, administration, and continuous improvement of enterprise business systems, including Jira, Confluence, Zendesk, Hub Spot, Microsoft 365, and other internal applications.
• Improve operational efficiency through systems integration, workflow automation, and continuous improvement of enterprise technology.
• Ensure technology services are reliable, secure, scalable, and delivered in a financially responsible manner.
• Establish operational metrics, service levels, and continuous improvement initiatives that improve employee productivity and organizational effectiveness.

Provide executive leadership for the company's cybersecurity program.

Responsibilities:

• Develop and execute the organization's cybersecurity strategy.
• Lead the CISO Group and coordinate enterprise-wide security initiatives.
• Establish governance processes that protect company and customer information while supporting business objectives.
• Ensure compliance with applicable regulatory and industry standards including CJIS, SOC 2, NIST, CIS Controls, HIPAA, and other applicable frameworks.
• Oversee enterprise security operations, vulnerability management, penetration testing, incident response, identity security, and cloud security.
• Partner with Product Engineering to promote secure software development practices and strengthen product…