Technical Support Technician

Client Services, Technical Support

1 regular full-time position, located in Logan, UT

1 regular full-time position, located in Logan, UT

End of Day, September 7, 2026

Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Technician to join us in our pursuit to provide our customers with the highest quality products and world-class support.

We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.

• A premium benefits package. We have competitive Paid Time Off;
  Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks;
  Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
• Industry competitive salaries.
• A great work culture where we work hard and make the time to enjoy both our work and the people around us.
• Challenging and engaging work that makes a difference on a global scale.

The Technical Support Technician (TST) is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers. The TST is often the initial support contact for customers via web request, e-mail, or phone call. During initial contact, the TST will ask the customer appropriate questions to determine the nature of the support issue, and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support.

• Create and maintain a strong culture in accordance with Campbell Scientific’s core ARCTIC values – Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
• Provide customer technical support via phone, web, and email.
• Enter support cases into Customer Relationship Management CRM system.
• Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
• Program data loggers for measurement, control, and communication.
• Test application specific products.
• Share specialized information with other employees.
• Assist with in-person and remote customer training.
• Provide customer training as needed.
• Provide on-call technical support outside of normal business hours, as required. Pay differential may apply.

• Associates degree in electronics or information technology or equivalent work experience in a technology support field.
• Experience providing customer support for a technical product (software and/or hardware).
• Someone who can read and understand technical manuals for scientific equipment.
• Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
• Excellent written and oral communication and presentation skills in the English language.
• Problem solving and customer service skills.
• Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
• Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
• Familiarity with the CRBasic programming…