Manager Mechanical Services

Overview

Job Description - Manager Mechanical Services (2600004L)

Manager Mechanical Services

About the role
RACQ is evolving the future of automotive services, and we’re looking for a proven industry leader to take charge of our Mechanical Services portfolio across Queensland. We’re seeking a Manager Mechanical Services to shape strategy, scale operations, and deliver safe, reliable and future‑ready automotive solutions across RACQ’s mechanical workshops, mobile services, inspections, tyres and next‑generation EV products.

You will drive growth, performance and member value across one of RACQ’s fastest expanding portfolios, ensuring:

• Growth, Profitability & Performance - Lead membership & revenue growth, margin optimisation, safety, risk and service standards across all products.
• Branch Leadership - Oversee mechanical branches while ensuring alignment with broader RACQ Auto branch purpose and priorities.
• Innovation & Transformation - Expand product offerings, lead EV readiness, and evolve the approved repairer network for the future.
• Operational Excellence - Standardise processes, uplift the Lennox platform capability, enhance scheduling, quality, diagnostics and service delivery.
• People Leadership - Lead and develop a large, geographically dispersed technical and leadership workforce.
• Compliance & Safety - Maintain high standards across regulatory, environmental, OEM and WHS requirements.

You’re an accomplished automotive operations leader with:

• At least 7 years’ senior experience across multi site mechanical operations
• Proven P&L accountability and commercial acumen
• Strong capability in operational excellence, safety, transformation and growth
• A passion for member experience and setting service standards
• Experience with EV technology (highly regarded)
• Ability to lead large teams through complexity and change
• Tertiary qualifications in business, engineering, automotive or related fields (trade background highly desirable)

You’ll join a purpose led organisation committed to safety, innovation and exceptional member experience. RACQ is investing heavily in automotive transformation, and you’ll be at the helm of shaping our next generation of services.

We offer competitive remuneration, career mobility, high impact leadership influence and the chance to help define the future of automotive services in Queensland.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.
• A range of flexible working and leave options, parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).

Please note:

RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process.