Center Director

Role Overview The Center Director serves as the on site leader responsible for the day to day operations, culture, and overall experience within the center. This role ensures the environment is clean, safe, organized, and fully prepared to support both learners and staff.

The Center Director leads the technician team, sets the tone for a positive and inclusive culture, and acts as a reliable point of contact for operational needs, staff support, and unexpected challenges. This role plays a key part in creating a thoughtful and supportive experience for learners and families from onboarding through graduation.

This role has primary supervisory responsibilities over Care Coordinator, and Technician level staff.

Essential Functions Cultural Leadership & Employee Satisfaction Supervise, coach, and Care Coordinators, and Technician level staff

Foster a positive, respectful, and accountable team culture

Monitor team morale, engagement, and burnout; implement culture initiatives and recognition efforts

Provide real-time feedback and support performance management in partnership with leadership

Manage routine performance evaluations for Technician level promotions

Lead center leadership meetings, staff meetings, trainings, and center-wide communication

Ensure alignment with Possibilities values and respond rapidly when issues arise

Community & Family Experience Be a presence in the community for marketing and building and maintaining strategic partnerships

Support client onboarding and preparation for new learners

Ensure a consistent, welcoming, and high quality experience for learners and families

Coordinate learner milestones, celebrations, and engagement initiatives

Provide tours and represent the center to prospective families

Facilities Oversight & Safety Maintain a clean, safe, organized, and fully operational center environment

Conduct regular walkthroughs to proactively identify and resolve facility issues

Coordinate maintenance needs and partner with facilities/vendors as needed

Ensure proper use, storage, and upkeep of materials, equipment, and physical space

Manage basic IT and technology oversight for troubleshooting and staff onboarding/offboarding

Support security and access management for the facility

Ensure adherence to company policies, licensing requirements, and safety protocols

Support emergency preparedness and required safety procedures

Submit and follow up on maintenance requests (including plumbing, HVAC and cleaning concerns) with the Facilities Manager.

Operational Oversight & Administration Oversee daily center operations including scheduling and attendance support with the Care Coordinator Ensure effective use of space, materials, and center resources

Partner with Regional Directors and BCBAs to align operations with clinical needs

Oversee budget and supply management, purchasing, and inventory to ensure center readiness

Support high level-scheduling decisions, time tracking, and internal documentation processes

Oversee hiring and planning of staff onboarding informed by the client pipeline

Maintain accurate internal systems related to staffing, learners, and center operations

Running leadership meetings and cross functional collaboration

Own and monitor key center operational health metrics (e.g., utilization, staffing efficiency, schedule adherence, cancellations), proactively identifying trends and driving actions to maintain a healthy, efficient operation

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements Stationary Position:
Ability to remain in a seated or standing position for extended periods while performing administrative duties.

Repetitive Motion:
Frequent use of hands and fingers for typing, operating a computer, and handling office equipment.

Visual Acuity:
Ability to view a computer screen and read written materials for prolonged periods.

Communication:
Ability to effectively communicate, including speaking and hearing, to participate in…