Omni Channel Sales Account Manager

Overview

Malouf is looking for an Account Manager to support our omni channel sales accounts which include Walmart, Costco, Home Depot, Lowe’s, Target, Best Buy, Kohl’s, Big Lots, QVC, and HSN. We are looking for individuals who are self-motivated with an aptitude for identifying sales opportunities combined with strong analytical and communication skills. The ideal candidate can juggle and prioritize multiple tasks, work well in a self-directed environment, keep a high-level focus on growing accounts through both online and in-store sales, and understand and problem solve complex challenges.

Communication and staying organized is key with several tasks and initiatives often moving all at once.

• Develop and maintain relationships both internally and externally.
• Analyze sales trends to make data-based decisions and implement strategies with partners to drive sales and increase profitability.
• Stay current with the E-commerce landscape and make recommendations on how to continue growth to accounts.
• Working with retail buyers to plan seasonal and promotional events.
• Work with the marketing department to stay up to date on market trends.
• Develop and communicate strategies with cross functional teams to drive hybrid fulfillment models with a key partner.
• Ensure operational excellence through close collaboration with Supply Chain, Warehouse, and Logistics teams to maintain in-stock status on-site, optimize fulfillment metrics, plan for peak periods, and improve/eliminate chargebacks.
• Work with product development team to identify assortment gaps, white space, and product development opportunities.
• Monitor online product reviews and identify areas where developmental improvements can be made to ensure customers’ expectations are met.

• Previous experience managing box big and/or ecommerce accounts a plus
• Account management, Operations or Supply Chain experience a plus
• Excellent interpersonal and communication skills.
• Self-starter with ability to manage multiple projects simultaneously with a high degree of independence.
• Strategic thinker and natural problem solver.
• Ability to analyze and digest data and provide data driven solutions.
• Team player with a genuine desire to contribute to the overall success of the entire team.
• Bachelor’s Degree preferred.
• Full-Time 40hrs/week in office required.

• HSA Eligible Health Plan
  • Dental w/ orthodontics
  • Vision Plan
  • Basic Life insurance
  • Short-term Disability Insurance-Voluntary
  • Long-term Disability Insurance
• Company-matched 401K
• Free daily gourmet lunch provided by our company chef
• Paid maternity and paternity leave
• Onsite fitness center
• Product discounts