Strategic Account Manager

Overview

Strategic Account Manager (West Coast) – Hybrid Work Model (3 days onsite, 2 days remote).

Location:

Wilmington, DE or Logan, UT.

Hours:

Wilmington, DE – 11am to 8pm ET;
Logan, UT – 9am to 6pm MT.

We are seeking a Strategic Account Manager (SAM) for our Digital Brand Services (DBS) business division. As a SAM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This role requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner.

A history of delivering outstanding B2B customer service and relationship management, comfort with technology, and a basic understanding of how the Internet operates are needed.

• Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business goals and KPIs.
• Proactively educate clients about industry developments and potential impacts to their online strategy.
• Provide clients with strategic insights, analytics, and recommendations regarding their assets.
• Serve as primary point of contact for the account to ensure requests and projects are completed on time and on budget.
• Manage customer relationships to ensure retention and satisfaction in assigned accounts.
• Partner with Sales to develop and execute account plans.
• Identify and help develop additional client contacts within assigned accounts.
• Identify and generate new sales leads.
• Provide budget projections and conduct contract and price negotiations for assigned accounts.
• Develop and conduct effective client presentations and business review meetings in-person or via Microsoft Teams, utilizing PowerPoint and Excel.
• Maintain thorough up-to-date notes, leads, quotations, and contracts through the CRM system.
• Stay up to date on industry news and network by attending industry events, trade shows, or webinars.
• Share sales, product knowledge, and ideas with other team members.
• This position is not commission based, but there is an incentive program for top performers
  .

• 3+ years of B2B Account Management experience.
• Comfort and experience working with B and C-level executives.
• Detail-oriented, with strong multi-tasking in a deadline-driven environment.
• Excellent analytical and problem-solving skills.
• Ability to think proactively and strategically to meet client needs.
• Relentless dedication to outstanding customer service.
• Ability to handle escalated client issues with composure.
• Excellent verbal and written communication and organizational skills.
• Strong negotiation skills and business acumen.
• Quick learner with a demonstrated passion for technology and the Internet ecosystem.
• Ability to work as part of a team and collaborate with colleagues.
• Salesforce CRM experience is preferred but not required.
• Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting, or Phishing background is preferred but not required.
• Multilingual skills are preferred but not required.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.