Parts Advisor

Parts Advisor I

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2‑bay shop in Philadelphia, we have grown to 10 locations across 4 states on the east coast, offering commercial truck sales, commercial truck rentals, full‑service leasing, contract maintenance, parts, and service. We continue to work every day towards our philosophy of being committed to excellence.

If you have passion and are committed to success, we want you on our team!

Job Summary: Perform a variety of customer service, in‑store, and stocking duties related to the receiving, sale, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealership’s parts department. This position offers a clear career path for individuals interested in growing into a Parts Manager or dealership leadership role. Bentley Truck Services is committed to developing team members through hands‑on training, mentorship, and advancement opportunities.

Responsibilities:

• Supports both customers and mechanics to ensure they receive the proper parts requested.
• Delivers excellent customer service while building long‑term customer relationships.
• Promotes additional parts and solutions that support customer and shop needs.
• Helps drive parts sales growth through communication, follow‑up, and product knowledge.
• Processes parts orders, invoices, credits, and related paperwork accurately.
• Assists internal customers who need parts pulled for work orders as needed.
• Places stock orders utilizing the best‑practice criteria outlined by Bentley Truck Services and OEM.
• Locates difficult part items through experience, observation and available resources (computers and/or printed materials).
• Sets up orders for daily shipment, delivery, or pickup.

Qualifications:

• High school diploma or equivalent, and 3 years’ experience in customer service, parts sales, trucking, automotive, or dealership operations preferred.
• Must have a valid driver’s license with a good driving record.
• Basic computer and inventory system knowledge.
• Must be able to work independently with inventory, requiring stooping, kneeling, stretching, and at times using a small ladder to reach certain locations.
• Ability to multitask and work in a fast‑paced environment.
• Must be able to work in a shop environment.
• High initiative for process improvement and customer service.
• Strong attention to detail and organizational skills.
• Competitive compensation: $21 to $26 an hour.
• Sick/PTO.
• Paid holidays.
• Competitive wage.
• Company‑paid life insurance.
• Supplemental life, LTD, STD.

• Support work on industry‑leading Isuzu and Hino trucks.
• Clear career path and long‑term on‑the‑job training.
• Stable, well‑equipped shop environment.
• Supportive team culture focused on safety, training, and growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.