Customer Service Rep 1st shift

TTM Technologies, Inc.

- Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time‑critical, one‑stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market

Additional information can be found at

• Purchase Order Audits. Review booked purchase orders in the Oracle system and compare the customer issued Purchase Orders for accuracy. Identify issues, and work with Customer Service Rep (CSR) to resolve.
• Assist Logan CSRs with Open Order Reports as needed.
• Assist Logan CSRs with Order Entry as needed.
• Assist with workload when CSRs are out of the office as needed.
• Enter, follow and manage customer orders utilizing Oracle system.
• Review of purchase orders to determine requirements. (ITAR, order rating, incoterms, payment and credit info, quality clauses, etc.)
• Process customer change orders to Planning and Order Entry.
• Assist with Customer Visit functions.
• Initiate Sales Order Adjustments (SOAs) for late premiums, short shipments, credits, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree in business or equivalent combination of education and customer service experience desired.
• Experience in the Printed Circuit Board business desired.
• Ability to read and understand manufacturing prints, notes, stack‑ups, and panel lay‑up is very helpful.

• Must have good English verbal, written communication and problem solving skills.
• Professional phone etiquette, attitude and demeanor.
• Comfortable speaking with customers and field sales.

• Proficiency in basic mathematics (add, subtract, multiply, divide).

• Must be able to handle multiple tasks under sometimes stressful conditions.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

• Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook).
• Ability to learn and adapt to new computer software.
• Ability and willingness to learn new software programs.

• Regular attendance is an essential job function of this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time reading, typing and doing paperwork. Employee may be required to occasionally stand, walk and talk throughout different areas of the plant production floor.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to an office environment where the noise level is at a minimum. Employee from time to time while in the manufacturing plant may be exposed to mechanical parts, moderate to loud noise levels and mild chemical smells.

TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health…