Customer Service Representative II 物流

Customer Service Representative II

You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.

Roles and responsibilities

• Requires full understanding of customer orders and demand requirements.
• Support current transition plans within the North American facilities.
• Timely and effective communication to customer emails, portal requests, and all plant resources.
• Analyze and accurately enter customer orders/releases on a timely basis.
• Resolve order edit errors, price, and other order discrepancies with customer.
• Continually update and maintain customer master files to ensure ASN accuracy.
• Serve as primary liaison communicating effectively between customers and the plant.
• Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
• Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
• Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
• Ability to troubleshoot and resolve day-to-day system issues.
• Commitment to follow all plant processes and procedures.
• Other related duties and/or projects as assigned.

Education and experience

• 3-4 years of Customer Service Representative experience.
• Strong computer skills, including MS Office, Excel, and SAP.
• Strong verbal and written communication skills, plus effective discussion, and analytical skills.
• Demonstrated customer service skills.
• Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
• Strong attention to detail.
• Problem-solving skills and continuous improvement ability.
• Highly motivated with excellent interpersonal skills in a team-based atmosphere.
• Managing an on-call phone on a rotational basis during Statutory Holidays and weekends when required.
• Periodic business travel

Location:

Logansport, IN or Lake Orion, MI, Distribution Center