Centralized Scheduling Access Representative

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Ever Why work at 4C Health?4C Health is a trusted, non-profit, Certified Community Behavioral Health Clinic (CCBHC) that has been proudly serving the communities of North Central Indiana for over 50 years.

We began as the designated community mental health center for Cass, Miami, Fulton, and Pulaski Counties. To better meet the growing needs of our region, we have expanded our services to Howard, Tipton, and White Counties.

Our workforce is the heartbeat of 4C Health—meeting the needs of our local communities every day. Don’t wait—join our team and help move health and hope 4ward!#4CHealth#Mental Health#Careers With Purpose Position

Summary:

The Centralized Scheduling Access Representative is responsible for coordinating and scheduling patient appointments across multiple departments, ensuring that appointments are set efficiently and accurately. This role also involves providing excellent customer service by answering inquiries, verifying patient information, and facilitating smooth patient access to healthcare services. Additionally, the position includes cashier duties, such as collecting co-pays at the time of service and receiving payments on patient accounts.

The individual will work closely with patients, healthcare providers, and administrative staff to ensure seamless experience from scheduling to payment processing.

Duties and Responsibilities:

Schedule patient appointments for various healthcare services, including office visits and follow-up appointments.

Ensure that all initial services provided by 4C Health are matched by the appropriate provider based on the client’s effective insurance coverage.

Coordinate with multiple departments to ensure optimal scheduling based on clinician availability and patient preferences.

Manage and prioritize appointment requests, ensuring timely follow-up on outstanding appointments or cancellations.

Utilize scheduling software to maintain accurate and up-to-date records of patient appointments.

To verify eligibility for all insurances presented by client and accurately record financial information in the client account to ensure proper billing of services rendered.

Ensuring that all required insurance verifications and prior authorizations are obtained before procedures, tests, or services are scheduled. This requires contacting insurance providers to confirm coverage and obtain necessary authorizations.

Communicating with physicians, nurses, therapists, or those deemed essential to gather all necessary documentation for authorizations.

To assist clinical teams in no-show mitigation by proactively engaging clients who have repeatedly cancelled or not showed up for services.

Serve as the primary point of contact for patients seeking appointments or information about healthcare services.

Answer patient calls, emails, and inquiries, providing accurate information regarding appointments, insurance verification, and service availability.

Verify patient demographics, insurance information, and eligibility to ensure accurate records and billing.

Collect and confirm insurance details and assist patients with understanding their coverage options and requirements.

May be asked to fill in to staff in Patient Access or as or required by Assistant Patient Access Director Collect co-pays, deductibles, and other payments from patients at the time of service.

Accurately process payments using the facility’s payment systems (e.g., credit cards, checks, cash, and online payments).Ensure proper documentation of payments made and update patient…