Member Center Manager; Branch Manager

Role

To direct the operations of a full service credit union member center supervising a full-time staff. To ensure high quality service is delivered through a trained and motivated staff. To achieve member center financial, operational, and growth plans.

• Directs and monitors a staff to ensure professional, courteous and prompt service to the member center members while assuring effective utilization of personnel.
• Develops and motivates staff through timely and objective performance evaluations, equitable salary structure, appropriate training and disciplinary action. Facilitates staff meetings to improve quality service, product knowledge and communication.
• Responds to member inquiries regarding credit union products and services. Resolves members grievances within credit union policies and procedures within their knowledge base and/or authority.
• Performs member transactions and account opening and maintenance duties as needed.
• Monitors and develops member center growth in deposit, loan, and membership activity to ensure the attainment of established goals while staying within budgeted operating plan.
• Ensures all activities are in compliance with established credit union policies and procedures and government laws and regulations.
• Participates in community activities and calls on organizations to enhance public awareness of the credit union.
• Maintains security and general upkeep of member center facility.
• Performs other duties as assigned.

• Minimum one to three years of similar or related experience required. Prior management experience preferred.
• Equivalent to a four-year degree or proven ability through prior experience
• Ability to communicate (both oral and written)
• Extremely detail-oriented
• Excellent judgment
• A significant level of trust and diplomacy
• Ability to work with little or no supervision
• Ability to lead a team
• Ability to foster sound relationships with other entities
• Ability and willingness to attend functions outside normal work hours
• Standard position hours are Monday 8:15-5:15, Tuesday 11-1, Wednesday-Friday 8:15-5:15 and Saturday 9-12. Typically one Saturday off per month with no half day off during that week. Hours may vary based on member center coverage needs.
• Candidates with ties to the geographic area are preferred.

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!