Substitute Student Services Coordinator

Job Description

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.

Coordinates a variety of student success services, initiatives and programs to fully implement core matriculation services on campus.

Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers.

• Coordinates an array of student success services that provide a pathway to degree/certificate completion and retention which includes, but not limited to, coordinating new student orientation, assessment, outreach, coordinates retention of current and prospective students, and follows up with students who are on probation.
• Coordinates student success services to prospective, new and continuing students in specialty fields, such as assessment, career and/or educational planning, registration, financial aid and scholarships, Extended Opportunities and Services (EOP&S), foster youth services, veterans, and/or other areas within student services.
• Assists students in determining program eligibility and obtaining information required to develop student educational, financial and career plans.
• Processes applications and forms according to established procedures; request transcripts, records and other information needed to determine status of applications and forms. Adhere to the requirements of FERPA as it applies to student records.
• Analyzes student data and certify eligibility for program participation as required; interpret, apply and explain complex rules, regulations, requirements and restrictions.
• Coordinates student and MIS data collection to assist students with scheduling participation in student success programs.
• Facilitates and interprets assessment tests and assessment instruments; analyze alternative courses of action and assists students in developing appropriate plans.
• Communicates with academic/career counselors, student service personnel, business leaders, social service agencies, community resources, educational institutions and others to coordinate outreach activities, workshops, and/or exchange information and refer students for further assistance.
• Maintains current knowledge of a variety of complex regulations, requirements and policies related to assigned specialty area.
• Prepares and maintain records, reports, lists and files related to assigned function.
• Develops forms, spreadsheets, databases, handbooks, manuals and other written materials to support student access and support services.
• Collaborates with classified staff and student workers in other departments to provide referrals or assistance to students or prospective students with various processes and activities.
• Coordinates and/or attends activities and events on or off campus as a representative of the college in relation to its student success initiatives.
• Performs other duties related to the primary job duties.

• Apply sorting, coding and categorizing rules
• Analyze data
• Read reports
• Draw meaning and conclusions from quantitative and/or qualitative data

• Attending to the needs and expectations of customer
• Seeks information about the immediate and longer term needs of the customer
• Anticipates what the customer may want or expect in a product or service
• Works across organizational boundaries to meet customer needs

• Understanding and using written information
• Knows the meaning of printed words; comprehend the literal meaning of text
• Make interpretations, applications, deductions, inferences, extrapolations from written information

• Applying technical subject matter to the job
• Knows the rudimentary concepts of performing the essential technical operations

• Analytically and logically evaluates information to resolve problems
• Follow guide, SOP or other step by…