General Manager

Overview

Towne Place Suites Loma Linda is hiring for a General Manager. The "Captain" is the driving force behind the hotel’s success—leading the crew, steering performance, and ensuring smooth operations. You embody the Hotel's commitment to Soar to Success and guide your team to deliver the Wings of Excellence every day.

The General Manager (GM) serves as the property’s Captain—responsible for leading all hotel operations and meeting space of this enhanced version of Towne Place Suites to ensure profitability, guest satisfaction, and team engagement. The GM represents the Hotel's values of ownership, accountability, and excellence, serving as both the strategic and operational leader for the property.

• Lead by example, fostering a culture of excellence, accountability, and collaboration.
• Develop and mentor department leaders to uphold the Hotel's standards and values.
• Communicate company goals and align property operations with strategic initiatives.

• Achieve financial targets including revenue, profitability, and expense management.
• Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
• Ensure brand compliance, safety, and operational excellence across all departments.
• Utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance.
• Manage over 3,000 sq feet of meeting space in this Enhanced Edition of Towne Place Suites & Sales Team.

• Ensure all guests receive exceptional experiences that align with brand standards.
• Handle escalated guest feedback promptly and professionally.
• Maintain open, professional communication with ownership and corporate leadership.

• Bachelor’s degree in hospitality management or business administration preferred.
• Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
• Proven record of achieving financial and guest satisfaction goals.
• Strong leadership, communication, and analytical skills.
• Experience with brand systems - Marriott experience highly preferred
• Full-time position requiring flexible availability, including weekends and holidays.
• Active property presence required, including regular walkthroughs and guest interaction.
• Professional appearance and adherence to company uniform standards required.

Sounds Interesting? Apply Today!