QEI Coordinator- Service; Chicago

ESSENTIAL JOB FUNCTIONS (List in order of priority)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generates proposals for code compliance and state work.

• Coordinates work with branch service superintendent, repair manager and service technician.

• Communicates with customers on the items to be completed by customer and what items the Company will complete.

• Processes all preliminary orders as they are sent. Ensures mechanics have copies of preliminary orders; sends letters and proposals (if needed) to the customer.

• Keeps records of the progress of the work to be completed.

• Sends letters of compliance to the State and to the customer when the Company’s portion of the work is completed. Files when completed.

• Researches and responds to all inquiries regarding permits, preliminary orders and testing.

• Works with Regional repair coordinators; provides completed booking packages.

• Pulls permits and schedules vendors (drilling, cab, phones, etc).

• Follows up with customer prior to billing to verify work completed, billing address, etc.

• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Previous elevator repair administrative work

• System database knowledge

REQUIRED WORK EXPERIENCE

Three to six months related experience and/or training

REQUIRED EDUCATION, CERTIFICATIONS, TRAINING

• High school diploma or GED (general education degree); one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or equivalent combination of education and experience

Competencies:

• Ability to utilize a laptop, desktop computer, or tablet, cell phone if needed

• Collaboration Skills

• Communication Proficiency

• Discretion

• Ethical Conduct

• Financial Management

• Organizational Skills

• Personal Effectiveness/Credibility

• Presentation Skills

• Technical Capacity

PREFERRED QUALIFICATIONS

• Pervious elevator experience

• Budget-conscious

• System database knowledge

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical, Mental and Interaction requirements

To perform the duties of this job, the employee is regularly required to sit; use hands to finger and handle; and to speak and hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities require the employee to read a computer monitor at workstation and to distinguish color-coded computer functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $25.00- $35.00 per hour and the role offers an annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibi…