Customer Service and Administrative Specialist

Customer Service & Administrative Specialist (with AR/AP Support) (1st Shift | Temp-to-Hire)
Position Overview

We are seeking an organized, customer-centric Customer Service & Administrative Specialist for a temporary position paying $25.00/hour. This role requires 3 to 5 years of experience blending high-level administrative support and customer care with foundational AR/AP functions. You will act as the central point of contact for client inquiries while managing front-facing administrative workflows, document processing, and basic billing support.

Pay Rate: $25.00 / hour

Shift: 7:30 AM - 4:00 PM (Monday - Friday)

Employment Type:

Full Time, Temp-to-Hire

• Customer Service & Communication:
  Inbound Support:
  Serve as the primary contact for client phone and email inquiries.
• Issue Resolution:
  Research and resolve customer questions regarding account status or service details.
• Cross-Functional Routing:
  Direct complex inquiries to the appropriate internal teams or account managers.
• Relationship Management:
  Maintain high-quality, professional relationships with clients and vendors.
• Administrative Functions & Data Management:
  Records Maintenance:
  Manage, organize, and update physical and digital filing systems.
• Administrative Functions & Data Management:
  Data Entry:
  Input client information, order details, and administrative data into internal systems.
• Administrative Functions & Data Management:
  Mail & Documentation:
  Sort and distribute incoming mail, packages, and digital correspondence.
• Administrative Functions & Data Management:
  Office Support:
  Assist with scheduling, reporting, and general day-to-day office coordination.
• AR/AP Support:
  Billing Assistance:
  Prepare and send standardized client invoices and payment reminders.
• AR/AP Support:
  Invoice Intake:
  Receive, verify, and code incoming vendor invoices for approval.
• AR/AP Support:
  Payment Log:
  Document cash receipts, checks, and electronic payments in the system.
• AR/AP Support:
  Discrepancy Research:
  Review account histories to assist in resolving minor billing variations.