Customer Account Rep II

Viskase has an immediate need for a Customer Account Representative with order management experience in the Chicago area. We are looking for a highly motivated and team-oriented individual to join our world-class U.S. Customer Account Representative Team. This position reports to the Supervisor - U.S. Customer Accounts. The Customer Account Representative serves as the primary order management specialist and is the conduit between our customers and sales team.

Will work closely with customers and logistics team to ensure on-time/in-full deliveries, works closely with operations to ensure change orders are accepted and in process.

• Customer Account Representative activities include:
• Process customer orders in SAP.
• Monitor and resolve order requirements within SAP for availability, inventory levels, and inter-functional restrictions. Coordinate with Production Planning and Logistics.
• Expedite orders and monitor ship time customer requests, as required.
• Provide sales support and address inquires relative to pricing, order parameters, artwork, sample orders, and communications with other departments.
• Answer or direct customer calls not directly related to orders.
• Reconcile customer inventories and non-Viskase owned warehouses.
• Participate in NPA process (new product requests).
• Research and elevate Customer Purchasing Order (PO) discrepancies with internal SAP information.
• Participate in Customer Price List (CPL) process

• 3-5 years experience in manufacturing Customer Service and/or Supply Chain
• Associate or Bachelor’s degree desired, but not required
• Experience with SAP is a plus, or other ERP experience
• Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and
• Ability to handle complex orders and complex situations, creative problem solving skills required
• Thrives in a fast pace environment and is resilient

• Life Insurance & Dependent Life Coverage
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Short- and Long-Term Disability Insurance
• 401(k) Plan with Company Match
• Supplemental Insurance Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet Insurance.
• Tuition Reimbursement Program
• Employee Assistance Program
• Generous PTO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities