Customer Service Coordinator

Leaf Home

Lombard, IL 60148

The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.

• Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
• Review contract with customer post-sale to ensure accuracy and completeness.
• Schedule installation with the customer and assign the job to an installation contractor.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.
• Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.
• May process change orders.

• High school diploma or equivalent.

1+ years of customer service and administrative experience.

• Computer and keyboard proficiency – job duties performed are essentially paperless.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer’s needs at the forefront of every interaction.
• Adaptable, patient, and highly detail-oriented and data-efficient.
• Highly organized, with strong time management skills and the ability to be resourceful.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

• Ability to type at least 50 words per minute.
• Experience in the home improvement/construction industry.
• Experience working in a direct-to-consumer organization.
• Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

• Indicate any travel or work location
• No travel required (stationary work location).

• Indicate any work hour requirements or considerations
  
  Overtime hours may be required based on business needs.

None specified.

• Competitive medical, dental, and vision benefits after 60 days.
• Retirement savings plan with company match.
• Paid parental leave and generous paid time off programs.
• On-campus fitness programs and meal delivery services.
• Comprehensive health, wellbeing, financial wellness, and childcare benefits.
• Opportunities for growth and advancement.
• Employee assistance program with 24/7 legal, financial, and counseling support.
• Employee discount marketplace with thousands of savings options.
• Employee resource groups, including Vet Connect and the Women’s Committee.

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .