Bilingual Call Center Rep Lead

Job Title

Dependable, reliable, punctual, and self-motivated

Excellent verbal, written and interpersonal communication skills required.

Ability to display a positive disposition at all times.

Ability to work in a team environment.

Strong organizational skills.

Competency with business software (MS Word, Excel, Outlook and PowerPoint).

General knowledge of computers and data entry.

Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.

Ability to adapt to changes in the Program operations, procedures and updates.

Ability to work in a fast-paced environment

Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations

Bilingual Spanish speaking skills required

High School Diploma or equivalent; some college preferred.

Two to four (2-4) years' experience in a Call Center/Customer Service environment required; previous lead experience preferred.

Experience in successful conflict resolution preferred.