Customer Service Representative Lombard, IL

Customer Service Representative

We are looking for a Customer Service Representative to support customer interactions for a manufacturing-related program in Lombard, Illinois. This long-term contract opportunity is ideal for someone who communicates clearly, handles inquiries effectively, and maintains accurate records while delivering dependable service. The person in this role will assist callers with questions, payment-related support, and issue resolution while working closely with internal team members when concerns require escalation.

Responsibilities:

• Respond to incoming customer calls promptly and courteously, maintaining a detail-oriented and helpful approach throughout each interaction.
• Investigate customer questions and resolve concerns related to program activity by gathering details and providing clear information.
• Record thorough and accurate notes from each customer interaction in the designated tracking system on a daily basis.
• Alert the team lead to sensitive, urgent, or unresolved matters so they can be addressed in a timely manner.
• Guide customers through payment processes, including support for credit card transactions connected to violations.
• Review email and internal communication channels each day to stay informed and respond to messages as needed.
• Complete additional customer service and administrative tasks assigned to support team operations.
• Enter and update customer information accurately while maintaining organized service records.