Customer Support Representative

Customer Support Representative

We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative to work at a leading organization in Lombard, IL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $21.00/hour

Shift: 7am-7pm (Candidates must have the flexibility to work any 8-hour shift between these hours)

Why you should apply to be Customer Support Representative:

• Competitive pay rate of $21.00 per hour
• Flexible hybrid schedule: work 3 days in the office and 2 days from home each week
• Gain experience in a fast-paced, professional contact center environment
• Expand your knowledge in supplemental health insurance products and customer service best practices

What's a typical day as Customer Support Representative? You'll be:

• Responding to and resolving customer inquiries via inbound and outbound calls, focusing on first call resolution
• Addressing customer questions regarding billing, premium reconciliation, claims, general policy information, and administrative functions for supplemental health products such as Accident, Critical Illness, Hospital Indemnity, and Vision group policies
• Utilizing critical thinking and problem-solving skills to address customer concerns efficiently and professionally
• Responding to customer questions received through the online platform in a timely manner
• Assisting with outbound calls and completing additional tasks as assigned by management to support organizational success

This job might be an outstanding fit if you:

• Have previous customer service or contact center experience
• Possess strong communication and critical thinking skills
• Demonstrate attention to detail and a commitment to providing excellent customer experiences
• Are comfortable working a hybrid schedule (3 days in-office, 2 days remote) in Lombard, IL
• Are available to work Monday through Friday, 7am-7pm
• Have familiarity with supplemental health insurance products (a plus, but not required)

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!