Client Care Coordinator Private Duty Home Care

Client Care Coordinator – Private Duty

Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On-Site)
Salary: $48,000 – $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday–Friday | Rotating on-call (evenings & weekends)

Detail Minimum Years of

Experience:

2 years. Job Type: Full-Time.

Work Location:

On-Site – Lombard, IL.

Safe Life Home Health Care LLC is a Medicare-certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high-quality care to our clients. We are committed to building long‑term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area.

We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience. The position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager
, playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.

Scheduling & Staffing

• Build and manage daily and weekly caregiver schedules for all active private duty clients
• Fill open shifts promptly and manage caregiver call-outs and last-minute cancellations
• Match caregivers to clients based on certifications, skill set, language, and compatibility
• Maintain accurate scheduling records in the EVV system and produce daily coverage reports

Client Intake & Relations

• Serve as the primary point of contact for private duty clients and their families
• Conduct intake interviews, gather required documentation, and onboard new clients
• Perform regular proactive check-in calls to assess satisfaction and emerging care needs
• Triage inbound calls, resolve complaints, and expedite clinical concerns to the appropriate team

Caregiver Recruitment Support

• Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps
• Assist with caregiver interviews, onboarding paperwork, and pre-employment verification
• Support job posting, recruitment outreach, and caregiver retention initiatives

Documentation & Compliance

• Maintain complete, HIPAA-compliant client and caregiver records in the EVV/scheduling system
• Monitor caregiver credential renewals, in-service training compliance, and annual health requirements
• Complete incident reports and unusual occurrence documentation per agency policy

Administrative & Operational Support

• Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager
• Support operational workflows, intake procedures, and process improvement initiatives
• Participate in rotating after-hours on-call coverage

• High school diploma required;
  Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field preferred
• Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling
• Experience with EVV platforms (Clear Care, or similar) preferred
• Strong communication, follow-up, and relationship-building skills
• Organized, detail-oriented, and able to manage multiple priorities simultaneously
• Calm under pressure with sound judgment in urgent or emotionally sensitive situations
• Proficient in Microsoft Office Suite; ability to learn care management systems quickly
• Bilingual is a strong plus

• Base salary: $48,000 – $58,000 annually (DOE)
• Performance-based bonuses / client retention incentives
• Health insurance eligibility per agency benefits policy
• Paid time off (PTO) and observed holidays
• Paid training and professional development opportunities
• Supportive leadership and collaborative team environment
• Opportunity to grow into senior operations or care management roles

• Stable, full-time on-site role with clear growth potential
• Direct impact on client experience and the quality of care delivered every day
• Work closely with leadership and be part of daily operational decisions
• Be part of a mission-driven organization that values compassionate, reliable home care

Lombard, IL, USA. This is a fully on-site position. Remote and hybrid arrangements are not available for this role.