Associate Manager - Community Technology

Community

Beacon Hill

2400 S Finley Road, Lombard, Illinois 60148

$29.98-$41.22+ Hourly

Fully Onsite, Position with Required On-Call Coverage

Join Lifespace Communities in driving innovation! We’re launching an exciting Tech Bar across our communities as part of a company-wide IT transformation. This newly created community-based role offers a unique opportunity to enhance onsite IT support, shifting to a customer-facing, service-driven approach that delivers immediate assistance to team members and residents. Be part of a team that’s shaping the future of IT support.

• Handle customer expectations (both internal staff and residents) regarding IT services, identify gaps between customer needs and IT capabilities, and find innovative solutions to bridge those gaps.
• Deliver high levels of customer service with a positive, outgoing approach to service delivery.
• Provide periodic technology training sessions with staff and residents.
• Ensure the overall technical health and stability of the assigned community, including remote locations, and maintain high levels of resident and team member satisfaction.
• Coach and encourage business stakeholders on the potential use of technologies that add value to business units.
• Represent and communicate business unit management’s technology needs to the wider IT department.
• Vendor management to coordinate with key vendors to diagnose and troubleshoot complex technical issues, holding them accountable for SLAs.
• Own and facilitate timely root cause analysis for community level severity 1 and 2 outages, including follow-up communication to affected team members and/or residents.
• Work with Lifespace IT leadership and peers across other Communities for coaching mentoring as a junior team member. Coordinate with resident volunteers, and the wider IT support team on resolving incidents, escalating complex tickets, and communicating updates effectively.
• Grow a deep understanding of the technical infrastructure at all communities, including core applications, network connectivity, Wi‑Fi capabilities, and service issues.
• Participate in local project efforts for community technical improvements and contribute to enterprise-wide IT initiatives.
• Grow knowledge and experience with IT support processes and procedures, including incident management, problem management, change management, and asset management.

• Associate’s degree in management information systems, computer science, or business preferred.
• Two to five years of IT support experience with demonstrated progression of skills and responsibilities.
• Professional Certification (e.g., MCP, MCSE, CompTIA), preferred.
• Experience providing IT support in the healthcare industry is a plus.
• Ability and willingness to work in an environment providing 24x7x365 support to our communities.

Equal Opportunity Employer