Senior Account Manager (GovCon

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Senior Account Manager (SAM) for Ntiva’s Gov Con practice, your main goal is to drive customer satisfaction and to retain and grow the revenue of your book of defense-contractor and government-contracting accounts. You are the trusted relationship owner, you understand each client’s business and where they are in their IT and compliance journey, you bring enough security and compliance fluency to know when to engage our vCISO and compliance teams, and you match clients to the right mix of managed IT, security, compliance, and advisory services.

Location and Work Expectations

• This is a hybrid role (60% Client facing – 40% remote) requiring travel to client locations in the Chicagoland area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Must have a valid driver's license and insured vehicle.

What you will be doing

• Serve as the trusted advisor and primary relationship owner for a large book of Gov Con accounts, building durable, multi-level relationships across each client organization.
• Manage no more than 25 named accounts totaling $2.5M – $4M in yearly recurring revenue, with individual accounts of more than $8K in monthly recurring revenue.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward.
• Understand where each client sits in their CMMC / NIST 800-171 compliance journey at a business level, and use that understanding to shape account strategy and surface the right next services.
• Recognize security- and compliance-driven needs and know when to bring in Ntiva’s vCISO and compliance teams to advise, scope, and deliver, you open the door and quarterback the relationship, and the specialists own the technical depth.
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis.
• Position and sell Ntiva’s Gov Con portfolio, managed IT, security, compliance (CMMC readiness and ongoing assurance), and AI-managed services, matching solutions to each client’s maturity and goals.
• Communicate new product and service offerings to clients.
• Manage and execute agreement renewals, knowing whether clients have the right mix of services and assessing whether there are opportunities to add services.
• Identify clients who are at risk and develop retention strategies.
• On-board new clients while collaborating with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate Ntiva service, technology, and internal integration changes to clients on a regular basis.
• Review client invoices monthly and work with the finance department on any changes needed.
• Engage with clients who have 60+ day past-due balances.
• Other duties as assigned.

You’ll be successful in this role if you have experience in/with

• 5–7 years of client-services / client-facing experience in the IT industry.
• Experience supporting Gov Con or defense-contractor clients.
• A track record of retaining and growing a book of business through strong, trusted client relationships.
• Superior people skills; client-service…