Manager, Management

The Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.

• Work with and support the General Manager; assume GM responsibilities in their absence
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation
• Handle guests' questions and concerns professionally and courteously
• Establish and uphold Altitude standards and compliance
• Oversee Altitude’s defined processes around inventory and reporting responsibilities
• Track all spending and ensure it is accounted for and in accordance with the park’s policies
• Develop the team by establishing profitability goals and rewarding positive behavior

• Recruit and hire talent
• Set and hold expectations of accountability with team, upholding brand standards
• Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
• Create a work environment that promotes staff retention levels
• Maintaining a comfortable work environment and recognizing the importance of conflict resolution
• Assure staffing levels meet business needs, while taking into account team member well-being
• Maintain positive guest experience by using our SMILES philosophy
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
• Execute sales and marketing plans in collaboration with General Manager
• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
• Maintaining positive community relationships and participating in local events
• Draft, communicate, track and hold departments accountable for individual goals

• Create an on-brand Altitude guest experience through superior operations
• Oversee cleanliness of park and responsible for audit/inspections
• Ensures compliance with all policies, standards and procedures
• Maintains high visibility in guest areas during peak times
• Walk through the park & check for cleanliness, maintenance of attractions and signage
• Seek out guest feedback and use for management and hourly team development
• Follow safety and incident reporting guidelines

• 2+ years of experience managing a team in an entertainment or food and beverage environment
• Food safety or alcohol certification required
• Strong leadership qualities including organization and time management
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
  
  Act as a mentor and lead by strong example