Fleet Maintenance Operations Manager

Ops Manager Summary

The Ops Manager manages the operations and personnel for this out service location. Roles including Operations Supervisors, Technicians‑In‑Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met.

The Ops Manager is responsible for ensuring the customer’s needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices.

As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because We allow you to carve out your own career path and promote from within
, based on performance. The continuous, on‑the‑job experience here at Ryder opens up other opportunities and provides a long‑lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

St. Charles, IL

Monday – Friday, 1st shift

• Operations Management:
  Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  
  Oversee the execution of the Automated Planning System (APS).

• Labor Management:
  Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Responsible for Recruiting, Hiring, On‑boarding, Payroll, and Succession Planning.

• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Responsible for ensuring complete execution of the Customer Communication Protocol. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
  
  Conduct customer visits and annual reviews as required by the Customer Care Plan. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.

• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop. Responsible for the execution of Asset Management initiatives at the shop level. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Management and oversight of vehicle specifications and vehicle in‑service/out‑service process. Provide input during business unit asset management review.
  
  Ensure all vehicles have required…