General Manager, Service & Solutions

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Title:

General Manager

Location:

Lombard, IL

Role Overview The General Manager is responsible for the overall leadership and performance of the business within an assigned geography. This role provides strategic and operational leadership across service operations, repair sales, customer success, field operations, financial performance, talent management, and safety and compliance. Lead a Business. Build a Team. Drive Results. We are seeking a dynamic General Manager to lead a significant service-based business operation responsible for delivering exceptional customer outcomes, driving profitable growth, developing high-performing teams, and executing operational excellence.

This role offers full accountability for business performance, including operations, customer satisfaction, repair sales growth, employee engagement, safety, and financial results.

Leadership Competencies Ownership Customer Focus Accountability Strategic Thinking People Development Change Leadership Financial Acumen Collaboration Integrity

• Accountability Own full profit-and-loss responsibility for the business.
• Lead annual strategic planning, budgeting, forecasting, and business reviews.
• Deliver revenue growth and profitability targets.
• Drive operational efficiency and productivity improvements.
• Monitor KPIs and implement corrective actions.
• Operations Leadership Lead all operational functions for safe, efficient service delivery.
• Champion continuous improvement initiatives.
• Optimize execution, productivity, and customer responsiveness.
• Maintain a strong safety culture.
• Repair Sales Growth Drive aftermarket and repair sales growth.
• Increase repair opportunity identification and conversion.
• Partner with sales and operations leaders to grow customer value.
• Ensure sold work is executed profitably.
• Customer Success Serve as executive sponsor for strategic customer relationships.
• Lead resolution of critical customer issues.
• Drive customer retention and loyalty initiatives.
• Talent Leadership Recruit, develop, and retain high-performing leaders
• Build succession plans and leadership pipelines.
• Create a culture of accountability and engagement.

• Bachelor's degree or equivalent leadership experience.
• 7+ years of progressive leadership experience in a service-oriented business.
• Experience managing operating budgets and business performance metrics.
• Experience leading customer-facing teams and field operations.
• Demonstrated success delivering revenue growth and profit improvement.

• Multi-location leadership experience.
• P&L responsibility exceeding $20M.
• Experience leading union and non-union work forces.
• Experience driving operational transformation initiatives.

This role provides a unique opportunity to lead a substantial service business with responsibility for operations, growth, people, and customer success. The General Manager will play a critical role in driving profitable growth, building a high-performance culture, developing future leaders, strengthening customer partnerships, and creating sustainable operational excellence.