Center Manager Lombard

Job Details

Location:

228C Yorktown Center Mall, Lombard, IL 60148

Salary: $24.00 – $28.60 hourly

Type:
Full-Time

Benefits:
Competitive base salary + monthly performance bonuses; paid time off and holidays; 401(k) match, health, vision, dental; discounts on waxing services and retail products; ongoing training and career development; supportive and inclusive work environment.

As a Center Manager, you will oversee all aspects of daily operations at the European Wax Center location, leading a high-performing team in delivering exceptional guest experiences.

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and demonstrate financial acumen

• 2+ years of experience in retail sales management, spa/salon operations or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset
• Physical ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally, and stand/work on floor over 80% of shift
• Ability to communicate effectively in written and verbal interactions
• Ability to learn and operate a POS system

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package (401k match, health, vision, dental)
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee
• Referral Bonus

We’re more than just waxing—we’re a place where confident, empowered people thrive. Join a brand that values growth, teamwork, and helping guests feel their best.