Customer Quality Engineer
Listed on 2026-07-02
-
Quality Assurance - QA/QC
Quality Engineering -
Engineering
Quality Engineering
Title:
Customer Quality Engineer
Hire Type:
Direct Hire
Location:
St. Charles, IL 60174
Salary: $75,000 - $90,000 (Potential flexibility for candidates with strong automotive and electronics experience)
Benefits:
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k).
Our client, a global manufacturer serving the automotive industry, is seeking a Customer Quality Engineer to manage quality activities for a key OEM customer account. This highly visible role will serve as the primary quality contact for a major automotive customer and will be responsible for driving customer satisfaction, resolving quality issues, and supporting new product launches.
The ideal candidate will have prior automotive manufacturing experience and a strong background in customer quality, problem solving, and continuous improvement. Experience with electronic components or assemblies is highly preferred but not required.
Key Responsibilities- Serve as the primary quality contact for a major automotive OEM account.
- Lead customer quality issue resolution and drive corrective actions to closure.
- Build and maintain strong customer relationships while ensuring customer requirements are met.
- Support new product launches, APQP activities, and PPAP submissions.
- Analyze warranty data, identify trends, and implement improvement initiatives.
- Collaborate with manufacturing, engineering, and cross-functional teams to improve product quality and reduce defects.
- Lead root cause investigations utilizing tools such as 8D, 5 Why, Fault Tree Analysis, and FMEA.
- Monitor and maintain key quality metrics including PPM, warranty performance, and cost of quality.
- Support change management activities related to products and processes.
- Drive continuous improvement initiatives within a high-volume manufacturing environment.
- Bachelor's degree in Engineering or a related technical field.
- Minimum of 3 years of quality engineering experience within an automotive manufacturing environment.
- Experience serving as a customer-facing quality representative for automotive OEMs.
- Strong knowledge of APQP, PPAP, FMEA, SPC, and problem-solving methodologies.
- Experience with IATF 16949 and automotive quality standards.
- Excellent communication and customer relationship management skills.
- Electronics manufacturing experience is a plus.
- Internal Auditor certifications (ISO 9001/IATF 16949 or VDA 6.3) are preferred.
- Automotive electronics, PCB assembly, or electronic component manufacturing.
- Experience supporting OEM customers such as Ford, GM, Stellantis, BMW, Volkswagen, or Mercedes.
- Familiarity with automated assembly processes, vision systems, and manufacturing quality tools.
Travel:
Up to 10%
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