Military Enrollment Advisor ; Vandenberg Space Force , CA

Overview

Location:

Onsite at Vandenberg Space Force Base, California. Candidates must reside within a reasonable commuting distance of the base and be able to work onsite as required.

The Military Base Enrollment Advisor is responsible for the prospective student experience from inquiry to vested as students come to their assigned military base. The Advisor manages a pipeline of potential student inquiries and is responsible for all outbound and inbound communications. This role assists prospective students in the decision-making process related to program knowledge, military tuition assistance for active duty, veterans’ benefits, and scholarship information.

The Advisor is trained in university programs, academic processes, program schedules, program costs, and program estimates. They collaborate with Education Specialist Officers (ESO’s) on each base and coordinate with scheduling and faculty to ensure compliance with Military Base Memorandum of Understandings. They may attend base active duty debriefs for transitioning service members and base graduations.

• Proactively engages prospective students’ inquiries in varying decision-making stages by telephone, text, and/or email to increase contact with prospective students.
• Builds rapport with prospective students and assists with the enrollment process from inquiry to the first class start.
• Documents interactions via Salesforce in notes, status, and activity reports.
• Proactively manages the “Inquiry to Enrollment” admissions process.
• Responsible for knowing the policies and all programs within the university and providing accurate information to prospective students.
• Takes the time with each prospective student to understand their needs and goals and helps the prospective student make a good, informed decision.
• Demonstrates proficiency in university, college, and program knowledge via training and assessments.
• Maintains a professional demeanor, engagement, and courtesy to provide a high level of service.
• Collaborates as a team player by helping others and maintaining a positive attitude.
• Be punctual to student appointments and meetings and adhere to assigned schedules.
• Manage multiple systems to maintain the “student application file” during enrollment.
• Pass a federal background check and maintain status for Dbids.
• Guide students in documents needed for program estimates.
• Create program estimates from students’ prior transcripts and meet with students to address degree plans.
• Enroll students in a program and work to create a start plan.
• Develop student schedules, add and drop classes, and re-create schedules as needed.
• Address any concerns students may have before starting.
• Present student orientations for new students via in-person, phone, and online formats.
• Work with the location Education Service Officer to relay information from the Ed office back to NU.
• May be required to travel to nearby bases for coverage as needed.
• Attend Welcome Aboard for base new arrivals.
• Assist/ attend TA orientations and participate in on-base events such as Ed fairs, back-to-school nights, and base graduations.
• Hours may change due to events hosted at the base.
• Participate in on-base drills (e.g., fire and active shooter drills).
• Meet deadlines for enrollment and starting classes.
• Get approval for all veterans, spouses, and dependents to access base facilities when required.
• All staff must be trained in military benefits, including Tuition Assistance, GI Bill benefits, scholarships, and federal and state funding.
• Ensure compliance with the Department of Defense and Military Bases Memorandum of Understandings.
• Complete required training (Psych Armor and DOD MOU).
• Other duties as assigned.

• A bachelor’s degree is preferred, or an equivalent combination of education and experience is required.
• 1-2 Years Of Customer Service Experience Required
• Experience working on a team and using “call center” software.
• Education/Consultative Sales Experience Preferred
• Military Affiliation preferred*

• Ability to use technology and navigate multiple systems, including CRM, SIS, and Office tools, in a fast-paced…