Sales & Estimation - Sales Operations Coordinator

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.

We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!

The Sales Operations Administrator is responsible for supporting data entry related to the Home Renovation Savings Program - Attic stream. This role will assist in the valuable collection of customer detail, creation of applications, collaborating with back-office teams, and working closely with the Sales Operations Team on shared duties.

• Review customer application files—including participation agreements, supporting documents, invoices, and photos—and accurately update the program portal and internal CRM according to established processes.
• Contact customers via phone and email to request missing or clarifying information and update all relevant systems accordingly.
• Create, update, and submit program applications with a high level of accuracy, efficiency, and attention to detail.
• Correct and update files flagged for errors or incomplete information, collaborating with internal teams, customers, and program representatives to advance applications.
• Review and maintain daily internal audit reports to track program backlog, identify issues, and monitor overall volume.
• Support incoming call volume by speaking with customers about program requirements, gathering necessary information for their applications, and pre-qualifying their eligibility for the program.
• Perform additional tasks and responsibilities as assigned.

• Strong communication and organizational skills.
• Ability to work individually and with teams.
• High level of productivity.
• Strong attention to detail.
• Previous customer service experience, administrative and office experience.
• Good decision making and problem-solving skills.
• Experience with Office 365 and previous CRM preferred.

Reports to:

Sales Operations Leader