Branch Administrator

Process, generate, submit, and track customer invoices in accordance with customer-specific requirements and company policies.
Generate weekly Time & Material (T&M) invoices.
Process monthly maintenance billing.
Generate monthly Quoted Service (QS) invoices.
Upload invoices to customer-designated billing portals, ensuring compliance with individual customer submission requirements.
Process invoice corrections, including credits and re-bills, as required.
Monitor invoice status and assist with resolving billing issues to ensure timely payment.
Update increases for T&M billing rates
What You Will Be Doing   Process, generate, submit, and track customer invoices in accordance with customer-specific requirements and company policies.
Generate weekly Time & Material (T&M) invoices.
Process monthly maintenance billing.
Generate monthly Quoted Service (QS) invoices.
Upload invoices to customer-designated billing portals, ensuring compliance with individual customer submission requirements.
Process invoice corrections, including credits and re-bills, as required.
Monitor invoice status and assist with resolving billing issues to ensure timely payment.
Update increases for T&M billing rates
Billing & Invoicing   Process, generate, submit, and track customer invoices in accordance with customer-specific requirements and company policies.
Generate weekly Time & Material (T&M) invoices.
Process monthly maintenance billing.
Generate monthly Quoted Service (QS) invoices.
Upload invoices to customer-designated billing portals, ensuring compliance with individual customer submission requirements.
Process invoice corrections, including credits and re-bills, as required.
Monitor invoice status and assist with resolving billing issues to ensure timely payment.
Update increases for T&M billing rates
Customer Service & Account Administration   Serve as a shared point of contact for customer inquiries related to invoicing and administrative matters.
Process customer account changes and coordinate updates with the billing department to maintain accurate records.
Respond to customer requests promptly and professionally, ensuring a high level of customer service.
Coordinate customer site access requests, including scheduling and managing access for services such as fire testing.
Team & Operational Support   Collaborate with Account Managers, the District Manager, Service and Quoted Service Supervisors, and Corporate departments to resolve issues and support branch operations.
Provide administrative support that contributes to achieving branch and company objectives.
Assist with communication and coordination between departments to ensure efficient workflow.
Assist with office supply orders
Provide back up support/coverage for fellow branch administrator
Purchase Order Administration   Create purchase requisitions as requested by the Service and Quoted Service Supervisors, and Major Project Manager, as required
Submit requisitions to Parts Canada for processing.
Receive and process purchase orders within Oracle.
Investigate and resolve purchase order discrepancies to ensure accurate financial records and timely procurement.
Follow up communications as required
Branch Safety & Compliance   Conduct monthly warehouse safety inspections to support a safe and compliant work environment.
Maintain KPA safety records, including tracking and documenting mechanic training completion.
Coordinate required safety and compliance training for mechanics and other branch personnel as needed.
Support branch compliance with company health and safety policies and procedures.
Records & Process Management   Maintain accurate customer, billing, purchasing, and safety records.
Ensure compliance with company procedures and customer-specific billing requirements.
Support continuous improvement of administrative processes to enhance operational efficiency and accuracy.
Perform other duties as assigned
What do you bring:
Diploma in Business or Office Administration
A minimum of 2 years of relevant experience
Attention to detail coupled with the ability to multitask
Excellent communication skills paired with the inherent ability to prioritize and organize tasks
Proven ability to manage conflict, coupled with the ability to work collaboratively
Ability to adapt to change in a fast-paced, high-volume work environment
Resourceful, self-motivated, and able to network within the organization to determine best practices
Proficient in Microsoft Office;
Word, Excel, Power Point
Willingness to support team objectives and adapt to changing business needs.
Positive attitude and a proactive approach to supporting branch operations.

What We Offer   Total compensation range: $45,000 to $60,000
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Bonus plans for all positions
Wellness Program
TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without…