Group Collections Specialist

Position: Equitable Group Collections Specialist Role
Location: Southwestern Ontario

Join Equitable as a Group Collections and Commissions Specialist. This hybrid role in Waterloo, ON focuses on premium collection and advisor compensation inquiries.

In this permanent full-time position, you will support clients and advisors by resolving complex commission and premium payment queries. Successful candidates will demonstrate strong communication skills and a keen attention to detail, thriving in a fast-paced environment. The role requires collaboration across various organizational levels to ensure accuracy in advisor records and payment processing while managing workload effectively.

Key Responsibilities:

• Support advisors and clients with commission and premium inquiries

• Collaborate on relationship management at various levels

• Ensure advisor licensing and error corrections are current

• Assist with agent of record changes and transaction processing

• Prepare reconciliations using Microsoft Excel

Requirements:

• Post-secondary education required

• Minimum 2 years in collections or commission processing

• Excellent communication and customer service skills

• Strong problem-solving and analytical abilities

• Attention to detail in documentation and reporting

Bring your expertise in collections and commissions to drive impactful results at Equitable.
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