Termination Analyst

The Terminations Analyst is responsible for the monitoring and management of client, division, and benefit terminations. This role involves collaborating with various internal departments to ensure systems are cleared before finalizing terminations, handling escalations, and preparing monthly reports. The analyst works closely with the Accounts Receivables team and reports to the Manager of Group Benefits Accounts Receivable and Terminations.

• Analyze and reconcile accounts, ensuring timely and accurate coding, including the roll-forward of balances.
• Engage relevant stakeholders to ensure the prompt closure of termination files.
• Complete all assigned tasks accurately and within deadlines in a fast-paced environment.
• Prepare adjustments and obtain authorization for writing off debit balances.
• Recommend process improvements and system enhancements.
• Collaborate with other pillars within SFS, such as Deposits, ASO Billing, and Commissions.
• Leverage AI-driven tools and analytics to streamline workflows, identify process inefficiencies, and implement continuous improvements that enhance accuracy, reduce cycle times, and drive operational excellence.

• Strong understanding of SFS system feeds and workflows, with familiarity and experience in Manu Connect, CII/V3, and ASO processes.
• Proficient in financial reconciliation and advanced spreadsheet skills, including macro knowledge, coupled with strong data analysis capabilities.
• A self-driven individual capable of quickly adapting to new challenges, demonstrating keen attention to detail and strong follow-through abilities.
• Proven ability to interact effectively with various levels within the department and the Accounting Operations team, showcasing excellent organizational skills.

• Demonstrates an in-depth understanding of the Group Benefits business and expertise in allocation procedures and processes.
• Exhibits excellent organizational skills with the ability to prioritize high volumes of work, alongside strong mathematical and analytical proficiency.
• Maintains excellent oral and written communication skills and is committed to providing a positive customer service experience.
• Ability to positively influence and collaborate effectively with team members.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Waterloo, Ontario

Hybrid

$51,975…