Supervisor, Retail Support

• Provide daily oversight and coaching to Loan Support Specialist(s) supporting retail portfolios.
• Monitor workflow, set priorities, and ensure quality standards are consistently met.
• Mentor team members to build technical expertise in retail loan documentation.

• Ensure accurate preparation, processing, and maintenance of retail loan documentation.
• Oversee disbursements, renewals, and related administrative tasks.
• Support timely and efficient processing that enables strong member outcomes and frontline staff.

• Ensure all activities comply with credit union policies, risk frameworks, and Canadian regulatory standards.
• Conduct quality reviews of loan files, documentation, and disbursement accuracy.
• Address errors or compliance issues promptly and implement corrective measures.

• Collaborate with Member Experience teams to streamline processes and align with organizational priorities.
• Recommend changes to improve efficiency, accuracy, and member experience.
• Participate in operational projects and system enhancements related to retail lending.
• Provide regular reports to the COO on workload, performance, and risk/compliance issues.
• Collaborate with peers in Commercial/Ag, Risk, and Member Experience to ensure consistency of standards and practices.

• Assist with documentation or processing during peak workload or staff absences.
• Support business continuity and other cross-functional initiatives as required.

• 3-5 years of progressive experience in retail lending administration.
• Experience working directly with lending systems and core banking platforms.

• Post-secondary diploma or degree in Business Administration, Finance, or related discipline, preferred.
• Familiarity with Manitoba's credit union regulatory environment, including DGCM, preferred.
• Previous supervisory or team lead experience in a financial services environment, preferred.

• Strong organizational and time management skills.
• Attention to detail and accuracy in documentation.
• Knowledge of compliance and regulatory requirements for retail credit
• Communication and collaboration skills.
• Ability to coach and motivate staff.
• Process improvement and workflow design skills.
• Ability to analyze operational data and identify trends.
• Strong problem-solving and conflict-resolution skills.
• Familiarity with credit union cooperative values and member-first culture.

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated - and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs; individualized training and development programs and incentive pay plan.