Member Service Representative

Position: Member Service Representative at Alterna
Provide top-notch service to clients as a Member Service Representative at Alterna in Rainy River, Ontario. Utilize your expertise in financial services while engaging with customers to meet their needs effectively.

As a key member of the team, this full-time position requires proficiency in various financial transactions and a commitment to elevating the member experience. You’ll be responsible for addressing client needs, promoting Alterna's products, and ensuring compliance with operational policies. Flexibility is essential as you assist in different branch areas while maintaining a positive atmosphere for clients.

Key Responsibilities:

• Process financial transactions accurately and efficiently

• Resolve member/client issues at first contact

• Enhance member/client experiences through quality service

• Stay informed on Alterna products and marketing strategies

• Actively contribute to branch sales goals

Requirements:

• Post-secondary education preferred

• Previous sales experience, cash handling is a plus

• Teller experience considered an asset

• Willingness to work flexible hours

• Commitment to ongoing learning and improvement

Utilize your sales and service skills to shape positive experiences for Alterna Savings members in Rainy River.
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