FIU Alert Triage Associate

As an FIU Alert Triage Associate, you will have the opportunity to play a critical frontline role in protecting Manulife and its customers from financial crime, money laundering, terrorist financing, and reputational risk. By conducting timely and effective reviews of AML alerts, transactions, and name screening results, you will contribute directly to the FIU’s mission of maintaining a strong compliance program and safeguarding the integrity of our businesses across Canada.

This role offers exposure to a broad range of AML/ATF activities, products, and business lines, providing valuable experience in financial crime risk management while developing investigative, analytical, and regulatory compliance expertise. It is an excellent opportunity for someone looking to build a career in AML, gain insight into complex financial crime typologies, and make a meaningful impact within a collaborative and purpose-driven team.

• Conduct first-pass AML assessments of alerts and transactions to identify irregularities and potential suspicious activity across Manulife Bank and other business segments.
• Review initial assessments of daily Name Screening alerts, including Politically Exposed Persons (PEP), sanctions, and country risk alerts, to identify and mitigate potential risk exposure.
• Investigate incoming foreign wire transfers and third-party payments on a regular basis, including assessing transaction origin, relationships between parties, and source of funds.
• Prepare and submit FINTRAC regulatory reports within prescribed timelines to ensure compliance with regulatory requirements.
• Apply AML guidelines and perform enhanced due diligence for higher-risk clients, including Politically Exposed Persons and other high-risk categories, in accordance with regulatory expectations.
• Review Risk-Based Due Diligence reports and create high-risk cases for further review and ongoing monitoring.
• Maintain accurate case management, documentation, and record-keeping in accordance with regulatory and audit requirements.
• Protect sensitive customer information by adhering to established confidentiality, data security, and data integrity standards.
• Provide administrative and operational support to the team as required.

• Minimum of 1 year of experience in AML/ATF or a related field.
• Completion of post-secondary education (e.g., diploma, associate degree, or certification) in a relevant discipline.
• Experience in the banking and/or insurance industry is preferred.
• Strong analytical skills with the ability to interpret and assess transactional and client data.
• Effective written and verbal communication skills.
• High attention to detail with a strong focus on accuracy.
• Ability to adapt to changing business needs and work within tight deadlines.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong organizational and time management skills.
• Demonstrated ability to work independently and collaboratively within a team environment.
• Experience with AML/ATF case management and reporting systems is considered an asset.
• Understanding of AML/ATF regulations is an asset.
• Knowledge of Manulife products, processes, and systems is an asset.

• Strong analytical thinking and problem-solving skills.
• Maintains a high level of accuracy.
• Communicates clearly and effectively.
• Manages time efficiently to meet deadlines and consistently achieve production standards.
• Adapts quickly to changes in regulations, procedures, and systems.
• Collaborates effectively with AML analysts and team members to support team objectives.
• Works independently with accountability while managing multiple priorities.
• Maintains strict confidentiality and protects sensitive customer and organizational information.
• Utilizes technology and systems effectively to support AML processes and workflows.

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic…