Service Manager

VIP Auto Pro is a group of four established auto repair shops in London, Ontario
. We’re looking for a Service Manager to lead one of our locations — someone who understands automotive service and thinks like a business leader.

This role is not just about running the shop day-to-day.

It’s about growing it
.

You have strong experience in the automotive repair industry — as a technician, service advisor, or manager — but you’ve learned that technical skill alone doesn’t build a great shop
.

• Great customer service and strong sales go hand-in-hand
• Leaders coach, set expectations, and hold people accountable
• Numbers matter because they tell the truth
• Long-term customer relationships are built through trust and communication

If you’re energized by people, performance, and progress
, this role will feel like a step forward.

As Service Manager, you are the leader of the business
, not the head technician.

You’ll be responsible for:

• Leading and developing a team of technicians and service advisors
• Creating a sales-driven, customer-first culture
• Using KPIs to improve performance, not assign blame
• Turning strong car count into strong revenue and retention
• Ensuring smooth daily operations, workflow, and scheduling

• Coach and develop staff with clear expectations and accountability
• Build a positive, professional shop environment
• Address performance issues directly and constructively
• Drive revenue growth through value-based selling
  , not pressure
• Coach advisors on inspections, recommendations, and customer communication
• Monitor and improve KPIs such as average invoice, car count, deferred work, ect.

• Oversee daily operations to ensure efficiency and quality
• Manage workflow, capacity, and scheduling
• Support customer escalations and ensure a consistently strong experience

• 5+ years in the automotive repair industry
• Prior leadership or management experience
• Strong understanding of automotive service workflows
• Confident communicator with customers and staff
• Comfortable with goals, numbers, and performance tracking
• Experience with Protractor Software would be considered an asset

You have a business and sales mindset
, not just a technical one.

This role may not be a fit if you:

• Prefer working on cars more than working with people
• Avoid sales conversations or performance metrics
• Want to maintain the status quo rather than improve it

• Competitive salary with performance-based incentives
• A stable, growing organization with multiple locations
• Supportive ownership and established systems
• Real autonomy and room to make an impact
• Long-term growth opportunities within VIP Auto Pro

If you’re ready to lead, grow, and take ownership of a shop — not just manage one — we’d like to hear from you.