Dealer Relations Representative

Grade Level (for internal use): 09

Part of automotive

Mastermind’s success is attributed to our unique culture. The Dealer Relations Representative will embody this philosophy and act as the bridge between automotive

Mastermind and our dealer partners. The Dealer Relations Representative is a Retention and Account Management position who builds strong relationships, solves problems and works closely with dealers to understand their needs. This role requires collaboration within the team and with different teams, attention to detail, professionalism and confidence in working directly with owners and upper management of our dealer partners.

A Successful Dealer Relations Representative Will:

• Be responsible for Virtual Support of our Incentive Advantage and Remote-Supported Products for a portfolio of dealerships throughout the United States.
• Conduct monthly KDM Meeting to review ROI, marketing settings and discounts.
• Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.
• Be the first point of contact for our Dealer Partners, handle issues and follow up on those that have been escalated.
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships.
• Have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality to train effectively and communicate appropriate usage.
• Serve multiple markets and report into the Senior Director, Commercial Operations.
• Participate in team meetings, best practices (playbooks) and overall skill development exercises.

Who you are:

• 2+ years professional experience working in sales or account management with background in automotive retail.
• Significant experience working with CRM tools and are at ease with technology.
• Think quickly on your feet and handle ambiguity.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Know how to establish rapport and develop meaningful relationships with your clients.
• Negotiate effectively, finding the win-win solution to problems.
• Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way.
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work.
• Regularly assess your own performance and adapt your work to achieve better results.

Where you will be:

This position is based in our London, ON office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

About automotive

Master

Mind:

Founded in 2012, automotive

Master

Mind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotive

Master

Mind is headquartered in New York City.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our

Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity,…