Customer Retention Specialist ( Seasonal​/Summer

As a Customer Retention Sales Specialist, you’ll own a pipeline of at‑risk customers, uncover the real issue, present the right solution, and close a commitment to stay. You’ll be measured by sales KPIs:
Save %, revenue retained (ARR), re‑churn avoidance, and pipeline execution.

• Own a book of At‑Risk Revenue (ARR): prioritize accounts by urgency × impact × win probability
• Sell the save: run discovery, isolate objections, negotiate targeted solutions, and close
• Control the call: de‑escalate with precision, set a simple plan, secure a time‑bound commitment
• Forecast & report: maintain clean notes, accurate staging, and tight CRM discipline
• Partner to win: coordinate with Operations/Billing/Support to solve issues and prevent re‑churn
• Continuously improve: sharpen talk tracks, test offers, share wins, and iterate using data

You consistently hit your monthly pipeline expectations and deliver ≥15% Save %. You outperform tiered goals through disciplined activity, conversion strength, and clean execution. You protect margin while still delivering a great customer experience. You become a reliable closer teammates learn from.

• Save Percentage (Saved Revenue ÷ your ARR)
• ARR retained and re‑churn rate
• Activity discipline (speed‑to‑engage, follow‑ups, next‑step set rate)
• Forecast accuracy + CRM data quality (Salesforce or similar)

• A closer’s mindset, negotiation, objection handling, and calm control under pressure
• Elite communication: confident, concise, customer‑first
• High energy with real empathy (especially in tough conversations)
• Detail discipline: great notes, clear follow‑ups, tight execution
• Team mentality: you lift the room and contribute to a winning culture
• CRM experience (Salesforce or similar) is an asset

• Competitive pay - $21.00
• Bonuses for top performers (tiered monthly performance bonuses)
• Career growth, fast‑growing team with promotion opportunities
• Referral bonus (bring great people with you)
• Fun celebrations year‑round + a culture that recognizes performance

If you’re the type who can take a tense call, find the real issue, and confidently close a save, apply today and help us build the strongest retention team we’ve ever had in 2026.

Nutri‑Buzz Canada Inc. is an equal opportunity employer committed to providing an inclusive and accessible workplace. Accommodations are available upon request for candidates and employees throughout the recruitment and employment process.