Job Description & How to Apply Below
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
As a HVAC Technical Lead, you will be responsible for maintaining, developing, and growing Bathica's heating, ventilation, and air conditioning offerings. Your goal is to provide the highest level of customer service by offering advice, technical product information, training, testing, recommendations, and other forms of technical support to Profit Centers. You will work with manufacturers to support and maintain Bathica's existing offerings, and to bring new ones to market.
In addition, you will work to identify customer needs as well as promote HVAC products.
Additional duties will include:
Demonstrating extensive and in-depth knowledge of HVAC products and their applications.
Developing and maintaining critical documentation and resources, including the creation of new document templates when necessary
Providing expert technical guidance on HVAC products and installations in response to customer inquiries
Occasionally visit job sites to diagnose complex technical problems
Implementing effective troubleshooting strategies and developing solutions for customers
Act as a technical liaison between factory, internal teammates, and Profit Centres
Provide technical support, and literature to customers to maintain strong relationships and help meet sales targets
Examine market opportunities and identify new potential customers and opportunities
Provide recommendations on new products, services, and market trends
Create training resources using data from equipment manufacturers
Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings.
Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
Perform other tasks as requested by the Profit Centre Manager
Qualifications
Experience with HVAC equipment, preferably manufactured by Midea
Grade 12 diploma or equivalent;
College and/or University degree an asset
Outstanding customer service, communication, and problem-solving skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment with a strong attention to detail
Possess a strong work ethic and a high standard of…
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