Sales Development Representative, Bilingual English & Spanish

• Qualify all sales leads generated by marketing according to defined lead qualification criteria
• Use phone, email, and social networking prospecting strategies to connect with prospective customers, identify needs and challenges, and qualify interest
• Work with Account Executives to schedule discovery meetings with sales-ready leads and prospects
• Use prospecting and marketing automation tools to maximize efficiency and effectiveness
• Manage new contacts in Salesforce to maintain accurate records for long-term pipeline development
• Provide friendly, knowledgeable service and build strong prospect relationships
• Collaborate with cross-functional teams and build relationships across the organization
• Focus primarily on inbound lead response, with additional outbound prospecting
• Generate and qualify sales opportunities for Account Executives through inbound lead response and outbound prospecting

• 2+ years of experience in sales or customer service roles
• University degree or College diploma in Business, Marketing, or equivalent
• Ability to work under pressure
• Organized self-starter with excellent follow-through and demonstrated initiative
• Goal-oriented with a strong desire to succeed
• Comfortable with change
• Strong analytical, relational, and negotiation skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office
• Solid understanding of social media tools such as Linked In and Twitter
• Proficiency in English and Spanish is strongly preferred for this bilingual role
• Preferred location in or within proximity to the Kitchener-Waterloo region; local presence is important for team collaboration
• Experience with a CRM system such as Salesforce is a nice-to-have
• Familiarity with lead funnel processes, including lead generation, follow-up, and tracking, is a nice-to-have
• Experience with lead prospecting software tools or chatbot monitoring is a nice-to-have
• Satisfactory completion of a background check required for employment

Demonstrates strong lead qualification and prospecting capabilities, utilizing tools like Salesforce and social media for effective customer engagement. Possesses excellent communication and analytical skills, with a focus on building relationships and achieving sales goals.

• Lead Qualification
• Salesforce Proficiency
• Bilingual Communication (English and Spanish)
• Prospecting Strategies
• Customer Relationship Management

• Lead Generation
• Sales Techniques
• CRM Systems
• Microsoft Office Proficiency
• Lead Funnel Processes

• Organized Self-Starter
• Goal-Oriented
• Strong Analytical Skills
• Excellent Verbal Communication
• Negotiation Skills

• Sales
• Customer Service
• Inbound Lead Response
• Outbound Prospecting
• Kitchener-Waterloo Region

• Salesforce
• Social Media Tools
• Marketing Automation Tools
• Lead Prospecting Software