Senior Account Manager

We are looking for a talented Senior Account Manager to join the performance.io US team. performance.io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma and biotech landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO/GEO and SEO/GEO content solutions, PIO is ensuring its clients (16 of top 20 pharma) win the organic search landscape, page one real estate on Google and visibility across AI search platforms/features.

We are an energetic and diverse team with offices across the US, London, Japan, India, and South Africa. We are looking for the brightest talent to be part of the story and help drive our ambition to redefine global online performance in healthcare.

As a Senior Account Manager, you will be working closely with the client services team to manage a portfolio of pharmaceutical, biotech, healthcare, and consumer clients. The Senior Account Manager is the key day-to-day client contact and has responsibility for on-going partnership management ensuring that partnerships are delivered on time and on budget.

performance.io are the specialist SEO and AI search agency helping brands drive online performance in the evolving search landscape. Combining world-leading SEO expertise with Generative Engine Optimization (GEO), content marketing, and data-driven analytics, we help 15 of the world’s top 20 pharma and biotech companies increase visibility across traditional search engines such as Google, LLMs such as ChatGPT, and AI-powered search.

We are an energetic and diverse team headquartered in London with offices across the US, India, Japan, and South Africa – shaping the future of digital engagement in healthcare.

• Working closely with the VP, Commercial Director (Business Development Lead) and Account Director to ensure all accounts are serviced to the highest standards
• Understanding a client’s commercial and medical strategies, to support our medical team with strategic account planning
• Ensuring all activity meets or exceeds clients’ performance expectations
• Build long-term relationships with clients
• Manage budgets in line with strategy and agreed budget scope
• Management of all assigned client partnerships to ensure that work is delivered to an exceptional standard, on budget and on time
• Overseeing development of monthly reports, creating agendas for client calls, and action summaries, and removing barriers to partnership deliverables
• Quality control of work conducted by junior and operational/specialist members of the team
• Supporting the team with pitch work to drive new business
• The Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.
• Occasional travel for client meetings.

• Proven experience in account management, working with commercial clients within pharma/healthcare, background within medical affairs or scientific communications beneficial
• Previous experience in a medical communications agency is preferred
• Proven background in account management within Relationship Development: ability to build lasting client relationships
• Project Management experience is essential
• Experience with client services and account management
• Excellent verbal and written communication skills, with an acute attention to detail
• Strong numerical and analytical capabilities, including use and creation of Excel formulas
• Experience of executing campaigns within other digital channels, beneficial
• Strong understanding of wider digital channels and environment
• Strong skills in PowerPoint/Google slides to create presentations for clients
• Presentation skills to support pitches and client meetings
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player