AVP, Global Claims Controls & Programs

Overview

Title:

AVP, Global Claims Controls & Programs

Company:
Everest Insurance Company

Job Category:
Claims

Job Description:

About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

As a member of the Global Claims Quality Assurance and Controls team within Everest Insurance, the role of this position is to evaluate, develop, and maintain a robust risk and control framework within global insurance claims, leveraging data analytics to enhance insights and decision-making, while also managing related projects.

This position can be based in our offices in London, UK or Warren, NJ. Remote consideration will be given to ideal candidates.

Strategic Level

• Demonstrate an in-depth knowledge of claims operations and strategy, including financial and performance metrics, as well as the relevant regulatory landscape.

• Develop and maintain Risk Control Matrices and Claims Process Narratives for each region within Global Claims to support a consistent and effective internal control framework

• Drive continuous improvement across systems, business processes, and operations by identifying enhancement opportunities and partnering with management to implement solutions—occasionally leading strategic projects to ensure successful execution

• Build strong relationships with key process owners and stakeholders across the organization, fostering trust and collaboration. Champion the importance of a strong first line of defense within the claims function.

• Use data and analytics to contribute to greater efficiency in the execution of audits, control testing and greater insights into risk assessments.

Operational expectations

• Conduct control testing to evaluate process effectiveness, document findings, identify risks or non-compliance, and support remediation with stakeholders.

• Conduct periodic meetings/walkthroughs with process owners to ensure any changes to processes are made and controls are properly assessed for design effectiveness

• Serve as point of contact for control audits, ensuring timely delivery and alignment with audit expectations. Support coordination of management responses and remediation plans.

• Collaborate with data teams to design, enhance, and maintain control reports and dashboards that support effective testing and monitoring of control execution.

• Collaborate with IT and Claims Operations to implement a centralized tool for storing and accessing control evidence, testing results, attestations, and reporting metrics.

• Consistently execute assigned tasks and meet performance metrics aligned with organizational OKRs and KPIs.

• Obtain, catalogue, manage, and retain internal control evidences in a structured manner, ensuring easy retrieval and effective version control.

• Lead and manage assigned projects by coordinating timelines, resources, and stakeholder communications to ensure successful execution and alignment with business objectives.

• Ensure timely and clear communication of results to relevant teams and leadership.

People expectations

• Demonstrates a high level of initiative and independence, consistently taking ownership of responsibilities without the need for close supervision. Trusted to manage tasks effectively and drive progress, including those delegated by leadership.

• Must be able to manage multiple concurrent projects with competing priorities, effectively leveraging experience to optimize efficiency. Flexibility to work outside standard hours may be required during urgent or high-pressure situations.

• Use technology tools to automate and streamline work in a fast-paced environment.

• Demonstrate curiosity and persistence in learning operational processes by asking questions, exploring workflows, identifying pain points, and validating information through collaboration and documentation.

• Strong communication skills with the…