Integrations Manager

The Role

This is a doing job, not a project management job. You won't run RAG status meetings and chase other people for updates. You'll sit inside an acquired business, work out what's broken, and fix it, often alongside one or two people from the team. Then you'll move to the next thing.

A lot of this work is unglamorous. You'll spend days mapping out how a team actually invoices clients, weeks chasing down missing contracts and supplier agreements, and hours sitting next to a property manager understanding why they do something a certain way. This is the work.

You'll be on-site inside newly acquired companies most weeks: onboarding teams, migrating data, standing up our processes and AI-enabled tools, sorting out invoicing, supplier issues and client comms, and clearing the operational blockers so the business runs better, faster and more profitably under Levels than it did before.

Expect to be on the road 3 days a week or more, sometimes embedded with one business for a full fortnight during the early post-completion period. This isn't a desk role and it isn't a Zoom role.

You'll report to the Operations Director, Integrations, and work closely with the CPO, CFO, General Counsel and functional leads. As one of the early hires in this team, you'll have real ownership in how the integrations engine gets built.

1. On-Site Execution and Process Mapping

Spend most of your week inside acquired businesses. Sit with staff and watch how they actually work, step by step. Document the real processes (not the ones in the SOPs), map workflows end-to-end, and identify where time, money and quality are being lost. Implement new processes with the team, not for them. Be the face of Levels inside the businesses you're working with.

2. Stabilisation in the First 30 to 90 Days

Own the operational stabilisation of acquired businesses post-completion. Day-one readiness, staff and client communications, regulatory continuity, and the dozens of small things that have to go right to protect revenue and trust through transition.

3. Operational Clean-Up and Contract Chasing

Sort out the things that are broken, missing or messy. This means real legwork: tracking down missing client contracts, chasing supplier agreements, reconciling invoicing errors, fixing client comms gaps, untangling reporting, and getting the contract files into a state where we actually know what we've bought. Work with finance, operations and compliance to identify legacy issues, fix them, and make sure they stay fixed.

4. Technology and Process Rollout

Roll out our AI tooling, systems and processes inside acquired businesses. Adoption is your measure of success, not deployment. A tool that isn't being used hasn't been rolled out.

5. People and Change

Help acquired teams through change with clarity and empathy. Build trust quickly, set honest expectations, identify high-potential staff for the Director and founders to develop, and handle harder conversations with care when they're needed.

6. Cross-Functional Coordination

Work closely with product and engineering to tailor AI tools for the realities you find on the ground. Partner with finance, operations and customer experience to embed best practice. Feed everything you learn back into the playbook.

7. Improving the Playbook

Make every integration smoother than the one before. Refine our frameworks, timelines and checklists based on what actually happens on the ground, not what's meant to happen on paper.

You're an operator  like being inside businesses, finding problems and fixing them. You'll have 3 to 7 years of experience in hands‑on operational roles, integrations, transformation, operating roles inside a multi‑site services business, a roll‑up portfolio company, or a top‑tier consultancy where you stayed long enough to implement what you recommended.

You can run multiple work streams at once without dropping things. You're structured, analytical and detail‑oriented, but you don't hide behind decks and trackers. You're as comfortable in a back office in Leeds working through an invoicing mess as you are in a leadership meeting in London the next morning.

You…