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Vendor Partnership Lead - AI-Driven
Job in
London, Laurel County, Kentucky, 40741, USA
Listed on 2026-08-30
Listing for:
Harvey
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Harvey is seeking a CX Vendor Manager to lead a new BPO partnership and own end-to-end vendor relationships. You will define frameworks, manage SLAs, CSAT, and escalation processes, and collaborate with Harvey's support teams to route work effectively.
The role demands scaling workflows, workforce planning, and embedding QA and AI-driven improvements. Ideal candidates bring hands-on Zendesk experience across blended teams, a proven track record of maintaining performance data, and a readiness to
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